Q: When can I expect my order to be shipped?
A: We typically ship orders within 3-5 business days. Please note, this is an estimate and may vary during peak seasons and holidays.
Q: Where are your shipping locations?
A: Our products are shipped from multiple locations, including the United States, Canada, the United Kingdom, Singapore, and Australia.
Q: Which countries do you ship to?
A: We ship to Australia, Canada, France, Germany, Hong Kong, Ireland, New Zealand, Norway, Saudi Arabia, Singapore, South Africa, UAE, UK & US. We review the shipping destination periodically.
Q: Would you ship to countries outside of the list above?
A: At the moment, we do not. However, if you would like to ship it to a destination not listed above, please contact us for a shipping quote.
Q: Do you ship to P.O. boxes?
A: Currently, we only ship to physical addresses.
Q: Do I have to pay customs fees if an order is shipped internationally?
A: We strive to fulfil orders locally whenever possible, leveraging our extensive network of production partners.
For orders shipped within the European Union, UK, Norway, US, CA, AU/NZ, or Singapore, we use delivery with DDP (Delivered Duty Paid). This means no additional customs fees will be incurred.
Q: When Customs Fees May Apply?
A: In cases where international shipping is required, customs fees may apply based on local regulations in the destination country. These fees are determined by factors such as:
1) Order value
2) Country-specific limits
3) Product characteristics
Customs fees, if applicable, are typically calculated based on the declared retail price of the product. These fees are paid directly to the respective customs agency by the customer.